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Privacy Policy

Last revised: Saturday 18th April, 2015

1. Information collection

Users of the Service may be Clients (anyone utilizing the Mostaqqel platform to request services to be performed by a Freelancer) or Freelancers (any company, individual user, or groups of associated individual users or companies utilizing the Mostaqqel platform to offer services to Clients).

Information You Provide to Us:

  • Personal Information: In the course of using the Service (whether as a Client or Freelancer), we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you ("Personal Information"). Examples of Personal Information include your name, email address, postal address and phone number.
  • Identity Verification: We may collect Personal Information, such as your date of birth, or your address, to validate your identity or as may be required by law. We may request documents to verify this information, such as a copy of your government-issued identification or photo or a billing statement.
  • General Audience Service: The Service is general audience and intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than age 18 and believe that Mostaqqel has collected Personal Information from your child, please contact us at: support@mostaqqel.com
  • Non-Identifying Information/User Names: We also may collect other information, such as zip codes, demographic data, information regarding your use of the Service, and general project-related data ("Non-Identifying Information"). We may aggregate information collected from Mostaqqel registered and non-registered users ("Mostaqqel Users"). We consider usernames to be Non-Identifying Information. Usernames are made public through the Service and are viewable by other Mostaqqel Users.
  • Combination of Personal and Non-Identifying Information: Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified (for example, combining information with your name). But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information, but Mostaqqel will treat the combined information as Personal Information.

Information Received from Third Parties:
We also may receive information about you from third parties. For example, we may supplement the information we collect with outside records or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service). If we combine the information we receive from others with information we collect through the Service, we will treat the combined information as described in this Privacy Policy.

Information Collected from Users Automatically:
We and our third party service providers, including analytics and third party content providers, may automatically collect certain information from you whenever you access or interact with the Service. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Service, the search terms you entered into a search engine that led you to the Service, areas within the Service that you visited, and other information commonly shared when browsers communicate with websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and site functionality. The information we collect also includes the Internet Protocol ("IP") address. The technology used to collect information automatically from Mostaqqel Users may include the following:

  • Cookies: Like many websites, we and our marketing partners, affiliates, analytics, and service providers use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use both persistent cookies that remain on your computer or similar device (such as to save your registration ID and login password for future logins to the Service and to track your compliance with any Mostaqqel applicable policies) and session ID cookies, which expire at the end of your browser session (for example, to enable certain features of the Service, to better understand how Mostaqqel Users interact with the Service and to monitor aggregate usage by Mostaqqel Users and web traffic routing on the Service). You may be able to instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all functionality of the Service. Certain web browsers and certain browser add-ons such as Adobe Flash may provide additional data storage mechanisms that are used in a manner similar to cookies, and some of the content included on our Sites may make use of this type of storage. For example, a Flash cookie is a data file placed on a device via the Adobe Flash plugin that may be built-in to or downloaded by you to your device. For more information about Flash and the privacy choices Adobe offers, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.
 For further information on cookies and how they are used for the Service.
  • Embedded Scripts: An Embedded Script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted when you disconnect from the Service. In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes and we may use third parties to perform these services on our behalf.

User Profiles:
You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, examples of your work, information on work previously performed via the Service and outside the Service, skills, tests taken, test scores, hourly pay rates, feedback/rating information and other information, including your username ("Profile"). The information in your Profile may be visible to all Mostaqqel Users and the general public subject to the privacy choices you make within your Mostaqqel Profile. If in any case, you believe that an unauthorized profile has been created about you, you can request for it to be removed by contacting us at : support@mostaqqel.com

Testimonials:
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at : support@mostaqqel.com

Project Listings Through the Service:
If you choose to post a project listing via the Service as a Client, the contents of such listing will be viewable publicly. Work listings include information such as budget, location, history of work listing(s) by the Client, the names of other Freelancers performing work for the Client, Client feedback and rating information and timing of project performance.

Feedback:
We collect feedback from Mostaqqel Users about their experience with other Mostaqqel Users of our Service. Please note that any feedback you provide via the Service or feedback provided about you is publicly viewable via the Service. On very rare occasions, we may remove feedback pursuant to our Feedback Removal Policy.

Social Networking Services:
You may register to join the Service directly via the Service or by logging into your account with a third party social networking service ("SNS") via our Service (e.g., Facebook, LinkedIn and other third party services that let you sign in using your existing credentials with those services). If you choose to register via an SNS, or to later link your account with the Service to your account with an SNS, we will use the Personal Information you have provided to the SNS (such as your name, email address, gender and other information you make publicly available via the SNS) to create your account. Note that the information we collect from and through an SNS may depend on the privacy settings you have set with the SNS and the permissions you grant to us in connection with linking your account with the Service to your account with an SNS. Other than what we may share with the SNS as described below, the Personal Information an SNS has about you is obtained by the SNS independent of our Service, and Mostaqqel is not responsible for it.
The Mostaqqel Service also may permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to "like" or share content to a third party SNS. If you choose to "like" or share content, or to otherwise share information from or via our Service with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Service (and we may have access to information about you from that third party). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with third parties through SNS or similar features are governed by the respective privacy policies of those third parties.
You represent that you are entitled to use your SNS account for the purposes described herein without breach by you of any of the terms and conditions that govern the SNS, and without obligating Mostaqqel to pay any fees or making Mostaqqel subject to any usage limitations imposed by such SNS. You can disable the link between your Mostaqqel account and your SNS account at any time though the "Settings" section of our Service. Please note that your relationship with any SNS is governed solely by your agreement(s) with such SNS. If your SNS account terminates, then functions enabled through the link between your Mostaqqel account and your SNS account will terminate as well.


2. Use and Retention of Information

We use information we collect:

  • To provide and improve the Service, complete your transactions, and address your inquiries, process your registration, verify the information you provide is valid and for compliance and internal business purposes;
  • To contact you with administrative communications and Mostaqqel newsletters, marketing or promotional materials (on behalf of Mostaqqel or third parties) and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the instructions in the Your Choices and Opting Out section, below.
  • To tailor content we display to you and offers we may present to you, both on the Service and elsewhere online;
  • To administer and develop our business relationship with you and, if applicable, the company you represent;
  • To assess your application to perform a freelance project for Mostaqqel and prepare related governmental and internal statistics reports; and
  • For the purposes disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.

Unless you request that we delete certain information (see Changing Your Information or Closing Your Account below, we retain the information we collect for at least 5 years and may retain the information for as long as needed for our business and legal purposes.


3. Information Sharing and Disclosure

We may share aggregated Non-Identifying information and we may otherwise disclose Non-Identifying Information to third parties. We do not share your Personal Information with third parties for those third parties' marketing purposes unless we first provide you with the opportunity to opt-in to or opt-out of such sharing. We may also share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information, with your consent, as otherwise described in this Privacy Policy, or in the following circumstances:

  • Information about Freelancers Shared with Clients and Agencies: We share information regarding Freelancers working on a Client project, including information in Work History and work history, with Clients. Note that if a Freelancer is suspended from the Mostaqqel Service, we may share that information with Clients for whom that Freelancer has worked or applied for work. We may also share information with Agencies to whom Freelancers are associated for a particular work project. If you choose to apply for work as a Freelancer via the Service, we will share information relevant to your application with the applicable Client(s), including, but not limited to, the information contained in your Freelancer Profile.
  • Service Providers: We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services (e.g., without limitation, maintenance services, database management, web analytics and online advertising, payment processing, fraud detection and improvement of Mostaqqel's features) or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information in order to perform these tasks on our behalf.
  • Legal and Investigative Purposes: Mostaqqel will share information with government agencies as required by law, including without limitation, in connection with reporting earnings. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), at the request of governmental authorities or other third parties conducting an investigation, to protect the property and rights of Mostaqqel or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity. We may also use Device Identifiers to identify Mostaqqel Users, and may do so in cooperation with third parties at our discretion.
  • Internal and Business Transfers: Mostaqqel may share information, including Personal Information, with its parent company or subsidiaries, and affiliates, primarily for business and operational purposes. We may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets (including, in each case, as part of the due-diligence process with any potential acquiring entity) or in the event of bankruptcy. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Information about Freelancers Shared with Clients and Agencies: We share information regarding Freelancers working on a Client project, including information in Work History and work history, with Clients. Note that if a Freelancer is suspended from the Mostaqqel Service, we may share that information with Clients for whom that Freelancer has worked or applied for work. We may also share information with Agencies to whom Freelancers are associated for a particular work project. If you choose to apply for work as a Freelancer via the Service, we will share information relevant to your application with the applicable Client(s), including, but not limited to, the information contained in your Freelancer Profile.


4. Third Party Analytics Providers, Ad Servers and Similar Third Parties

Mostaqqel works with (or may in the future work with) network advertisers, ad agencies, analytics service providers and other vendors: to provide us with information regarding traffic on the Service, including pages viewed and the actions taken when visiting the Service; to serve our advertisements on other web sites, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Service and the effectiveness of our advertisements. Our service providers may collect certain information about your visits to and activity on the Service as well as other web sites or services, they may set and access their own tracking technologies on your device (including cookies and web beacons), and may use that information to show you targeted advertisements. Some of these parties may collect Personal Information when you visit the Service or other online websites and services.


5. Changing Your Information or Closing Your Account

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information, and you must update any changes through your online account. If you request to access all personal information you've submitted, we will respond to your request to access within 30 days. If you completely delete all such information, then your account may become deactivated. If your account is deactivated or you ask to close your account, you will no longer be able to use the Service. If you would like us to delete your account in our system, you can do so by sending us an email on support@mostaqqel.com. We will use commercially reasonable efforts to honor your request; however, certain information will actively persist on the Service even if you close your account, including information in your Work History and messages you posted to the Service. In addition, your Personal Information may remain in our archives and information you update or delete, or information within a closed account, may persist internally or for our administrative purposes. It is not always possible to completely remove or delete information from our databases. In addition, we typically will not remove information you posted publicly through or on the Service. Bear in mind that neither you nor Mostaqqel can delete all copies of information that has been previously shared with others on the Service.


6. Security

Mostaqqel takes commercially reasonable steps to help protect and secure the information it collects and stores about Mostaqqel Users. All access to the Sites is encrypted using secure socket layer technology (SSL). But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your personal data, Mostaqqel cannot ensure and does not warrant the security of any information you transmit to us.


7. International Transfers of Personal Information

Mostaqqel is a an Egyptian company. If you are located outside the Egypt and choose to provide information to us, Mostaqqel transfers Personal Information to Egypt for processing. Egypt may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to Egypt, we will protect it as described in this Privacy Policy. By visiting the Service, or providing Mostaqqel with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States.


8. Links to Other Sites

Our Service contains links to other websites. If you choose to click on a third party link, you will be directed to that third party's website. The fact that we link to a website is not an endorsement, authorisation or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites.These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.


9. Changes to this Policy

Mostaqqel may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are material changes to the way we treat your Personal Information, we will display a notice through the Services prior to the change becoming effective. We may also notify you by email, in our discretion. However, we will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information, unless you consent to the newsletters or revised policy.


10. Contacting Us

If you have any questions about this Privacy Policy, please contact us at support@mostaqqel.com.

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